In the event you need assistance with an iPhone, iPad, Mac or different Apple product–whether or not it’s damaged or defective, otherwise you simply can’t determine learn how to do one thing with it–the corporate will aid you resolve the problem. Apple says many issues could be solved over the cellphone or by chat or e mail, however one factor that units it other than different firms is its willingness to supply hands-on assist from in-store Apple Geniuses.
You’ll be able to converse to a Genius on the Genius Bar in an Apple Retailer. However so as to take action you’ll need to e-book an appointment with Apple prematurely–you possibly can’t simply present up. (Properly, there are a restricted variety of walk-in appointments accessible they usually may be capable to squeeze you in, but it surely’s probably you would need to anticipate hours and also you might need a wasted journey.)
On this article, we present you learn how to arrange an appointment with a Genius at an Apple Retailer. However notice that many questions could be answered utilizing Apple’s on-line instruments, by phoning Apple Help, by asking within the Apple Help Communities, or by tweeting at @AppleSupport.
The right way to e-book a Genius Bar appointment on the Apple web site
- Time to finish: 10 minutes
Instruments required: web connection
Apple Help web site
Apple
To make an appointment with a Genius at an Apple Retailer (which is free), go to the Genius Bar web page on Apple’s web site (listed here are the hyperlinks to the U.S., U.Ok., Canada, and Australia.) This web page supplies particulars for getting assist by way of chat, a cellphone name, or e mail in case your drawback is software-based. Remember that you’ll need to log in along with your Apple ID to schedule an appointment or use different sections of the assist web site.
For individuals who can’t get to an Apple Retailer, the Genius Bar web site can direct you to Apple Approved Service Suppliers and details about posting your machine to an Apple Restore Heart.
In the event you’re eager to get hands-on assist along with your {hardware} points by way of the Genius Bar, you’ll need to scroll down on the Genius Bar web page and click on on “Get {hardware} assist.”
Help provided on-line first
Apple
Apple doesn’t allow you to merely e-book a Genius Bar appointment–the corporate needs to try to resolve your drawback on-line first. After you click on “Get {hardware} assist” you go to an internet site the place you’ll have the choices to both “View your merchandise” or “View assist exercise.” Click on “View your product” and Apple needs to you establish the product, describe the issue, after which it is going to supply assist paperwork that might assist. It additionally supplies choice to speak or name a assist particular person. We suggest talking to Apple by cellphone or chat if doable, as this may prevent numerous time.
{Hardware} repairs
Apple
It seems that the one option to schedule an in-person Genius Bar appointment if there’s the chance that your {hardware} wants restore. If that’s the case, the web site will present you a value estimate and the power to search out the closest Genius Bar. In some conditions you even have the choice to ship your machine for restore. Once you click on the “Discover a location” button, a list of the closest Apple Shops seems.
Select a location
Apple
Choose a retailer, and also you’ll go to a web page the place you possibly can schedule an appointment.
Schedule an appointment
Apple
You’ll be capable to see the shop’s subsequent accessible time slot so that you can see an Apple Genius. You’ll need to enter a cellphone quantity so Apple can “information you to your appointment.”
Affirm your appointment
Apple
A affirmation window seems with he particulars of your appointment. If all of it appears to be like good, click on Reserve now.”
Earlier than popping right into a retailer, backing up your machine is all the time beneficial. It can even be helpful so that you can convey a photograph ID with you, which matches your reservation identify.
When you’re set, all you’ll have to do is flip up at your appointment time and inform a Genius that you just’ve arrived!
Fancy your self a little bit of an Apple Genius? Learn The right way to get a job working as an Apple Retailer Genius.
Use the Apple Help app to e-book an Apple appointment
You may also use the Apple Help app to e-book an appointment at an Apple Retailer. To do that, obtain and launch the Apple Help app.
When you’re within the app, you may be requested to permit the app to make use of your location. In the event you faucet Don’t Enable, you’ll have to present location info manually. Make your choice, after which faucet Proceed.
Faucet Search on the high. An expanded search web page will seem. Sort “Genius” within the field after which choose one of many Genius Bar outcomes that seem. It will take you to the Genius Bar part the place you can also make an appointment.
Foundry
Once you get to the Apple Retailer on the time of your appointment, you should utilize the Apple Retailer app in your iPhone to test in and let the employees know you’ve arrived.