For those who’ve ever needed to be taught extra about what the Cisco Retailer Tech Lab seems like on the street, right here’s your probability! The Cisco Retailer workforce opened a journey retailer at Cisco Reside EMEA, held in Amsterdam from February 5-9, 2024.
First, some numbers
Round 7,100 guests got here by means of the Cisco Retailer, and 396 attendees participated in 23 excursions. Tour attendees (together with senior community engineers, technical options architects, and heads of IT) represented a variety of industries and firms, together with Adidas, Airbus Defence and Area, Amazon, Apple, BMW Group, Fujifilm, H&M, Hugo Boss, and Sephora.
Tour stops
We walked attendees by means of key highlights of our Tech Lab, demonstrating how a number of merchandise can work collectively. We began at our grid wall (dubbed the Triforce of Knowledge), displaying Meraki cameras and sensors, RFID tags, and extra, together with Meraki’s newest launch, the MV13 and MV33 sensible cameras.
The Triforce of Knowledge additionally included the Meraki MT40 sensible energy controller: twelve of those controllers had been wired all through the shop to permit us to baseline our energy consumption on the present, in partnership with CAE Labs’ WiserWatts platform. We have now equally baselined our energy consumption at our San Jose retailer, permitting us to schedule our energy and thus lowering our vitality consumption by 66%! Subsequent yr, we plan to schedule our energy at this present to match vitality and price financial savings. WiserWatts additionally permits us to simply see which of our merchandise are at end-of-life and makes solutions on the right way to function extra sustainably.
Our Tech Lab skilled Brian Domine then confirmed attendees how they will use our Cisco Retailer Xplorer app on their smartphones to work together with augmented actuality hotspots across the retailer to be taught extra about varied tech merchandise.
Guests had the chance to scan a QR code to work together with a chatbot powered by Webex Join, permitting them to ask questions in regards to the Cisco Retailer and the Tech Lab and escalate their inquiries to a dwell agent if mandatory.
Guests had been then introduced by means of our ship-to-home kiosk, that includes 4 iPads remotely managed on Meraki MDM. This allowed us to have full management over the tablets no matter their location. A fringe was additionally arrange across the kiosk to alert us instantly if any of the iPads had been faraway from their docks, thus making certain full safety of our retailer with out requiring human safety guards.
The subsequent cease was our associate VusionGroup’s digital shelf labels, positioned all through the shop. As a result of our journey shops make use of short-term workers, they’d to have the ability to simply discover and restock merchandise. By inputting an merchandise’s product ID, the corresponding shelf label would flash to permit for straightforward identification on the back-of-house, thus streamlining retailer operations. These labels require no extra infrastructure: they join routinely to Meraki entry factors.
Transferring additional on into the shop, guests acquired a glimpse of how all of the digital signage was managed by Wipro VisionEDGE. By merely clicking an MT30 sensible button, our retailer workers would be capable of change our screens to a retailer open / retailer closed state. We additionally demonstrated how Meraki Show, an Apple TV app, livestreamed the shop’s digicam feeds onto one show with out requiring extra backend entry, permitting our workers to simply monitor dwell feeds with out having to log right into a dashboard.
See some merchandise you want? Guests might make the most of our sensible becoming rooms. Each merchandise within the retailer was RFID-tagged, so a buyer merely needed to carry the merchandise into the sensible becoming room to see the product seem on the display and request totally different sizes.
We then demonstrated one in every of our latest options, powered by our associate Cogniac. When a buyer picked up a Sustainability Marketing campaign or DevNet T-shirt, we skilled Cogniac on the Meraki MV63 digicam going through the shirts to set off Wipro VisionEDGE to alter the adjoining display. Prospects might then instantly see details about the merchandise they’d simply picked up on the display (for example, the Sustainability Marketing campaign video).
Nearly executed! Subsequent, guests noticed how we use EVERYANGLE along with Meraki cameras to investigate buyer knowledge within the retailer, together with demographic breakdown, buyer sentiment, dwell time in particular areas, and queue counting to make sure checkout traces don’t develop too lengthy. This data offers us beneficial perception into who precisely is coming by means of our retailer and the way we will finest cater to them. We additionally confirmed guests VusionGroup’s Captana dashboard, which maps our merchandise on the cabinets and notifies us if something is out of inventory, in addition to displays our retailer’s planogram compliance, thus optimizing our retailer workers and merchandisers’ time.
Wrapping up
On the finish of the tour, guests might scan a QR code to take part in a Slido ballot asking them about essentially the most fascinating expertise they noticed that day. Individuals’ solutions had been added to a phrase cloud, giving us a greater thought into what caught their consideration! Outcomes from the ballot indicated that the Meraki sensors and sensible cameras detecting proximity appeared particularly fascinating to our attendees.
The Cisco Retailer is dedicated to powering an inclusive future for all. We arrange a donation tower on the entrance of the shop, permitting passersby to drop in tokens: each token represented a €1 donation to the group of their selection.
Our subsequent journey retailer will probably be at Cisco Reside World in Las Vegas from June 2-6, 2024. We will probably be establishing an 8,000 sq. foot retailer with 24 Tech Lab excursions, estimating 500+ contributors from 275+ firms.
Considering demonstrating your expertise? There’s nonetheless time to arrange an activation with us! Please attain out — we’d love to listen to your concepts.
Within the meantime, try our full tour walkthrough on our Cisco Retailer Tech Lab YouTube channel, and we hope to see you in-person quickly!
Share: