Ecobee is shutting off help for its oldest good thermostats

Ecobee is discontinuing help for the very first good thermostat. As of July thirty first, 2024, the Ecobee Good Thermostat and the Ecobee Vitality Administration System (EMS) thermostats will now not be capable of be managed remotely or use any good integrations. Mainly, something that requires an web connection will cease working. They’ll nonetheless proceed to manage your HVAC in the identical approach a non-smart machine does — by you controlling it on the machine.  

The corporate is providing affected customers a 30 p.c low cost on a brand new Ecobee thermostat, legitimate for as much as 15 thermostats. Clients ought to have acquired an electronic mail with the provide, but when not, Ecobee’s VP of product design, Bryan Hurren, says to contact help to get a code.

The Ecobee Good Thermostat was the world’s first related thermostat, launching in 2008 — a yr after the primary iPhone and three years earlier than the unique Nest Studying Thermostat. The EMS thermostat got here in 2010 and was designed for industrial installations. Each fashions have been discontinued in 2013 previous to the introduction of the Ecobee 3 in 2014.

Hurren says Ecobee will nonetheless help its different legacy thermostats — together with the EMS SI, the Good SI, and the Ecobee 3. Moreover, none of its present fashions, such because the Ecobee3 Lite, Good Thermostat Premium, and Good Thermostat Enhanced, are impacted.

Whereas two legacy Ecobee thermostats are shedding help, the Ecobee 3 (pictured) will proceed to obtain updates, though Ecobee has not stated for the way lengthy.
Photograph by The Verge

“This determination was not taken evenly, and was made based mostly on evolving know-how requirements and the problem of supporting older {hardware},” Hurren stated in an announcement to The Verge. “We acknowledge the frustration this may increasingly trigger and are actively exploring methods to help affected customers.”

The truth that Ecobee was nonetheless supporting know-how from 16 years in the past is uncommon in right now’s upgrade-focused world. However the transfer does illustrate an enormous caveat when shopping for cloud-dependent gadgets: if the corporate turns off cloud help, you’ll lose these good options you paid for.

That is probably not an enormous difficulty for gadgets you intend to improve frequently, however for merchandise you put in into your property’s infrastructure, like a thermostat, there’s an expectation they need to final so much longer. Non-connected thermostats can final a long time.

This can be a ache level with the good dwelling. Connecting merchandise like thermostats, fridges, and washing machines to the cloud could carry advantages like comfort and vitality financial savings, however it may be on the expense of longevity. Particularly when an organization has the ability to flip the swap on any good options.

Hurren declined to say how lengthy they’ll help their newer fashions however identified that the 10-year-old Ecobee 3 remains to be being up to date. All fashions for the reason that 3 have the choice for native management by means of Apple HomeKit, one thing the Good and EMS lacked. So, if Ecobee did flip off help for these, you’d nonetheless have entry to some good options for those who used an iPhone. Nonetheless, a greater choice can be if the corporate supplied an area API so good dwelling platforms that function in your native community, equivalent to House Assistant and Hubitat, might join on to the thermostat.

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